ONLY ONE PART
It's not possible to have an amazing product if you don't
consider everything. Tracker+ itself is only one part of
our product - the other is service. We apply the same
level of passion that you see in our design and software
to our customer service.
We use service as a differentiator at ICT&DSG.
ICT & DATA SERVICES GROUP
Service: the how...
People always come first - ahead of anything else. We believe that if we focus on service then we will have a good product which will nurture the business.
SERVICE AS A DIFFERENTIATOR.
Everything we do is driven by the customer and for the customer. We strive to go beyond expectations.
TREAT ALL CUSTOMERS EXCEPTIONALLY.
Because we realise that all customers have different needs we adapt our service to meet these. We will always be approachable, friendly and polite.
THE INNOVATION ADVANTAGE.
We believe that our commitment to setting no limits on innovation, our attention to and care for every detail and our exceptional customer service will be our advantage as a company. It's in our DNA and permeates the entire company.
... and the why.
If your mission is to create the world's most advanced pupil tracking software then you've already set the bar very high. Some would say this is unattainable - we see a challenge, a reason for working hard every single day.
We apply the same level of passion to our customer service. We want to make all users of Tracker+ happy. This singular aim is what drives us to design, invent and engineer Tracker+.
Talk to us and you'll find we're really proud of Tracker+ and all the hard work, thought and passion that's gone into creating it. Other companies charge for technical support - we haven't and we never will. It's things like our unlimited, complimentary technical support that make us different. We've never felt that supporting our users in using a product we're so passionate about is something we wanted to make money from.... so we don't.
AMAZE AND DELIGHT.
We always aim to create software and experiences that amaze and delight our customers.
GO ABOVE AND BEYOND.
Always go the extra mile for the customer. Do something each day that goes above and beyond what they would ever expect.
LOVE WHAT YOU DO. ALWAYS.
You can only achieve all these things and create amazing experiences for your customers if you truly love what you do.